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Argus WoW Best Legion Server

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Based on my experience the Arguswow/Uwow servers undoubtedly belong to the best Legion servers when it comes to end game content (m+/raids). Unfortunately the number of active players on Arguswow is low and furthermore hasn’t improved significantly since we started. This is reflected in negative comments on platforms like Reddit. We as a guild that is actively raiding at least 2 times a week and pushing m+ keys have been active since February and this topic has become more prominent in recent days as we’re trying to establish a mythic raid. I’m writing this message to communicate our opinion on a couple of changes that we consider necessary to be addressed in order to help the situation improve.

1.       Character transfer migration and starting character boost

a.       Character transfer and starting character boost need to be promoted more aggressively. On the Arguswow homepage itself nothing in this regard can be found. Potential new players often have been active on other servers in the past and do not want to start all over again. We ourselves only had started playing on Arguswow because we knew that high level starting characters existed.

b.       b.Also, if you register as a new player and log into the website you find the character transfer option under the “Paid” section. A potential showstopper for anyone who does not want to start over but also does not feel inclined to spend any money upfront. Instead of hiding the character transfer information in the FAQ of the forums it rather should be advertised on the homepage, possibly with a link to a new Info/FAQ category.

c.       In case the potentially new player gets to the forums FAQ

                                                               i.      Free character transfer: Providing account credentials from another server to allow the deletion of that character is a no go for the vast majority of players. They will not make a crucial decision like that not knowing anything about the new server. Furthermore, asking about somebody’s account credentials will appear very shady in the eyes of many people and I have not seen anything like that on any of the private servers that I have played on. Usually having the player provide screenshots was sufficient for them.

                                                             ii.      There is no special offer with benefits/incentives for a guild transfer / the transfer of at least 10 players. The lack of this option made it a difficult start for our guild with the risk of breaking apart in an early stage.

In summary it’s a huge struggle for a potentially new player to find all the character boost / transfer information that he needs. In case he eventually finds the information he is confronted with a lot of conditions and requirements that will scare him off, especially as other private servers are way more accessible.

2.       Auction house and premade groups. In case the player did download the client and created a character in order to check out the server:

a.       The auction house is completely empty: At first glance the easiest action would be to make the auction house cross-realm so that a new player would see the massive amount of uwow auctions. Other options could be scripted, server-side bots that fill the auction house (less preferable.)

b.       There are no groups listed in the LFG tool even if it’s said to be cross-realm with 4k+ players. This allows only one conclusion: the server is dead. Admittedly solving these issues might turn out difficult.

Apart from the issue that the LFG tool is currently bugged (a uwow player cannot see groups created by an arguswow player, tracked in http://tracker.legionbugs.com/view.php?id=10862) the tool itself and the fact that it is not being used is a mystery for our whole guild. From WoW retail and other private servers we are used to rely on the LFG tool to find other members for our groups as it’s the most convenient way by far, considering you don’t need to spam and watch the chat all of the time, but we have noticed that players on uwow don’t use it at all. An option could be to promote the LFG tool in the chat by automated messages like it’s done with other information in order to make players aware of its existence.

3.       Starting to quest in Legion / Artifact weapons

Almost on a daily base I am getting to hear about new players who have issues with their artifact quests. From our guild alone 3 mages were unable to even start their artifact quest lines. My own restoration druid was bugged and I had to struggle to find a workaround. Sometimes the quest is not provided by the intended NPC but a custom NPC who follows the player, but this needs to be triggered first.

Essentially a new player struggles with critical issues or even showstoppers right in the beginning. I do appreciate the work of the GMs who are usually quick to help.

Everything described above are thoughts that passed through my mind, that I argued on Reddit and that were brought up in discussions with other players from this server in the past weeks and months.  I know that it is easier to just name solutions than to carry them out, and also that there exist a lot of other unrelated issues apart from the ones mentioned that require time and work. Nonetheless we would appreciate if the issues mentioned above were to be considered of high priority as they result in consequences that heavily affect us which is: less players.

 

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Hello! Later I will read your text more carefully and give an answer for each item

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Regarding the transfer of characters, we will try to highlight the information on the site itself about the possibility of transferring to us.

"Also, if you register as a new player and log into the website you find the character transfer option under the “Paid” section. A potential showstopper for anyone who does not want to start over but also does not feel inclined to spend any money upfront." - now there is no technical opportunity to correct the menu personal acc, at the moment a new office is being developed and functionality with the correct menu names will be implemented there.

"Providing account credentials from another server to allow the deletion of that character is a no go for the vast majority of players. They will not make a crucial decision like that not knowing anything about the new server. Furthermore, asking about somebody’s account credentials will appear very shady in the eyes of many people and I have not seen anything like that on any of the private servers that I have played on. Usually having the player provide screenshots was sufficient for them." - No, this is not done according to the screenshots😀 I can’t even imagine how many screen are needed to provide all the information about the character, for example, reputation and information for each about it separately, progress on quests, achievements, equipment and its level, and so on. I can tell you a lot of servers on which the transfer is performed in a similar way with the provision of data from the acc, most players understand how the transfer is arranged and there is nothing unusual for them.

"There is no special offer with benefits/incentives for a guild transfer / the transfer of at least 10 players. The lack of this option made it a difficult start for our guild with the risk of breaking apart in an early stage." - all this can be solved with me through private messages. As a full-fledged service we are not ready to publish it, but we can always talk and solve such situations to make it convenient for both us and the players. Several guilds have already moved in this way, all of these points are discussed individually. 

"The auction house is completely empty: At first glance the easiest action would be to make the auction house cross-realm so that a new player would see the massive amount of uwow auctions. Other options could be scripted, server-side bots that fill the auction house (less preferable.)" at least this will negatively affect the economy, players must fill the auction for natural buying/selling between players, and not make it fictitious. In the future, it is likely that the auction will be cross-server and this will have a positive effect on it; there is no information on the timing of  dev now.

"Apart from the issue that the LFG tool is currently bugged (a uwow player cannot see groups created by an arguswow player, tracked in http://tracker.legionbugs.com/view.php?id=10862) the tool itself and the fact that it is not being used is a mystery for our whole guild. From WoW retail and other private servers we are used to rely on the LFG tool to find other members for our groups as it’s the most convenient way by far, considering you don’t need to spam and watch the chat all of the time, but we have noticed that players on uwow don’t use it at all. An option could be to promote the LFG tool in the chat by automated messages like it’s done with other information in order to make players aware of its existence."  On our server we will create announcements that through the LFG tool it is possible to assemble groups. It is possible for Russian-speaking players to collect raids via chat, they know that there is this function, but for some reason they are in no hurry to use it🤷‍♀️

"Almost on a daily base I am getting to hear about new players who have issues with their artifact quests. From our guild alone 3 mages were unable to even start their artifact quest lines. My own restoration druid was bugged and I had to struggle to find a workaround. Sometimes the quest is not provided by the intended NPC but a custom NPC who follows the player, but this needs to be triggered first.
Essentially a new player struggles with critical issues or even showstoppers right in the beginning. I do appreciate the work of the GMs who are usually quick to help."
the surest solution is to report an existing problem to the bug tracker. Game masters cannot fix the cause of the problem, the maximum that they can do is to somehow help a specific player with the problem, but other players will have it. However, if players report problems in a timely manner, developers will be able to fix these problems and the server will become better.

 

Thanks for the feedback, we will try to finalize some points regarding transfer, notifications, etc. 

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Posted (edited)

Delete the char after Transfer is a no go and many ppl wont Transfer cuz of this. 

Edited by sulfan

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When transferring the char is always deleted from the source server, can not do without it.

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Posted (edited)

Thank you very much for your answer and for the exactitude of my statements. I am mostly pleased with the answers. However, I find that one or two points need a bit more discussion.

1. transfers:

On 6/26/2020 at 8:32 PM, Brownie said:

No, this is not done according to the screenshots😀 I can’t even imagine how many screen are needed to provide all the information about the character, for example, reputation and information for each about it separately, progress on quests, achievements, equipment and its level, and so on.

Of course it is not possible to provide all information with screenshots. It is purely symbolic and what i mean is not really a transfer. These kind of free version "transfers" corresponds to an improved character boost. A form is used to enter name, class, race, professions, etc. This way you get an lv110 with m0 equipment with some basic archievement. With limits like max 2-3 charakters, has to be new players...

My main argument, however, is the free transfer currently requires a high degree of determination from the player and not many will not have that, especially if the previous server is still operating. A compromise here would be to refrain from deleting it, but you have already ruled out this possibility for technical reasons. I am personally very interested in why and how you use a delete-query, but I digress.

3. starting to quest in Legion / Artifact weapons:

On 6/26/2020 at 8:32 PM, Brownie said:

the surest solution is to report an existing problem to the bug tracker. Game masters cannot fix the cause of the problem, the maximum that they can do is to somehow help a specific player with the problem, but other players will have it. However, if players report problems in a timely manner, developers will be able to fix these problems and the server will become better.

That is the problem, new players don't bother to report quests in the beginning, they rather make the hasty decision quit right away. Things like artifact weapons quest, which is the basic requirement of legion, should not need any more bug fixes. I was lucky with the Holy Paladin, pleasantly surprised that it was even scripted and I finished without any problems. But had I started with the Restoration Druid on a bad day, I would have had a blood vessel burst first.

Again it is very pleasing to see such things scripted, but if they are too error-prone, they maybe should be removed for a while. For example Paraxis (http://tracker.legionbugs.com/view.php?id=11058), I wasn't bothered by the absence of it, but when the implementation came I only felt frustration and especially the daily quester and new players were obviously annoyed by it and let the people in discord know. Often players are at fault like then i did the guardian artifact weapon as a restoration healer(more dps and easy heal with weapon), i got stuck in a scenario, my fault clealy and i didnt complain but why did the game let me even do it.

I would like to thank you again for your answers and I hope I was able to provide some useful suggestions and present a player's point of view.

In Regards, Bravep

 

 

 

 

Edited by Bravep

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sry for the double post i saw to late that this was missing.

On 6/26/2020 at 8:32 PM, Brownie said:

at least this will negatively affect the economy, players must fill the auction for natural buying/selling between players, and not make it fictitious. In the future, it is likely that the auction will be cross-server and this will have a positive effect on it; there is no information on the timing of  dev now.

Ofc i would not invest any time on development for Bot Seller, if it is likely to get cross-server AH. But i would keep it as temporary last resort solution, because right now we dont have a economy to impact negativ or positiv, Lightforged Warframe 650k / Augement Rune 50k are the only items to get rid of gold. I thought of Bots that only sell and mostly only mats you get on blood trader, just that it isnt empty. Settings like bet-pricing.. just so that gold doent become a opsolete currency.

Now that was rly all.

Bravep.

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some of my characters were only cloned to this server which made my friends want to come over since they wouldn't lose their characters on freakz, and the next  wave deleted all the gear from the original server and then the character from there. they quit your server before they started playing because of that and are repairing their characters on the server that they are familiar with. starting from scratch.. you lost quite a few players with that transfer.. we could have had some more active M+ pushers and some more raiders on argusx5

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"Of course it is not possible to provide all information with screenshots. It is purely symbolic and what i mean is not really a transfer. These kind of free version "transfers" corresponds to an improved character boost. A form is used to enter name, class, race, professions, etc. This way you get an lv110 with m0 equipment with some basic archievement. With limits like max 2-3 charakters, has to be new players..." - we closed this type of transfer because of its unpopularity, now there are more applications, since players prefer to continue playing for their character than created just having nothing from the past experience on the char.

"My main argument, however, is the free transfer currently requires a high degree of determination from the player and not many will not have that, especially if the previous server is still operating. A compromise here would be to refrain from deleting it, but you have already ruled out this possibility for technical reasons. I am personally very interested in why and how you use a delete-query, but I digress." - This is a common practice, the user transfers the character from another server to a new one and on the original server he disappears
 

"That is the problem, new players don't bother to report quests in the beginning, they rather make the hasty decision quit right away. Things like artifact weapons quest, which is the basic requirement of legion, should not need any more bug fixes. I was lucky with the Holy Paladin, pleasantly surprised that it was even scripted and I finished without any problems. But had I started with the Restoration Druid on a bad day, I would have had a blood vessel burst first."Yes, you are right, new players usually don’t even understand what and where is located and where to report errors. All hope for our regular players 😉
Now we do not have many testers in the team so that they can double-check everything, everything, so the system is designed so that you can report a bug to the bug tracker, if it is a critical bug, then it will be prioritized by the developers. Reporting bugs or not is a personal matter for each player, I think most players are still aware that we do not have the same resources as the official server and players are willing to assist with server development by reporting bugs in a timely manner.

Developers regularly try to correct the content so that everyone is comfortable playing. For example, when the server was first opened, the chain to the artifact was impassable for some classes, now we have good performance. Of course, there are flaws, but they will be eliminated over time.

"Ofc i would not invest any time on development for Bot Seller, if it is likely to get cross-server AH. But i would keep it as temporary last resort solution, because right now we dont have a economy to impact negativ or positiv, Lightforged Warframe 650k / Augement Rune 50k are the only items to get rid of gold. I thought of Bots that only sell and mostly only mats you get on blood trader, just that it isnt empty. Settings like bet-pricing.. just so that gold doent become a opsolete currency." - I haven't been able to figure out how to incentivize players to trade at the auction yet. If develop a bot that you are talking about, we will have to devote a developer for this, and they now have a very busy schedule and there is still a lot of work on content 🤷‍♀️

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5 часов назад, Wildina сказал:

some of my characters were only cloned to this server which made my friends want to come over since they wouldn't lose their characters on freakz, and the next  wave deleted all the gear from the original server and then the character from there. they quit your server before they started playing because of that and are repairing their characters on the server that they are familiar with. starting from scratch.. you lost quite a few players with that transfer.. we could have had some more active M+ pushers and some more raiders on argusx5

In the early version of the transfer, the characters were preserved, since there were many problems during the transfer and in the event of the loss of some important items, we could restore them by taking data from the source server.
Now the system works well, if there are problems, then they are solved without having to have the original character on the old server

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5 hours ago, Brownie said:

In the early version of the transfer, the characters were preserved, since there were many problems during the transfer and in the event of the loss of some important items, we could restore them by taking data from the source server.
Now the system works well, if there are problems, then they are solved without having to have the original character on the old server

yeah I'm just relaying the message that they are now turned off by your server and will not transfer over as they originally intended. too many people have too much to lose since they think you might close any day and you are removing the chars they feel are safer on a more popular server. 

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5 hours ago, Brownie said:

This is a common practice, the user transfers the character from another server to a new one and on the original server he disappears

Thats the part i dont get. I hadn't seen these before and if I forget, mounts or the same doesn't belong to my interests (would play retail for that), so I don't really take up such offers, so i will not argue there. Still only because it's common practice doesn't make it a good one or that players gonna accept it. I voiced my opinion already what reason a players needs to have to accept it and even with them it is a though call. I quit on my old one with alot of frustrations and even then i disliked these terms, and just played a new charakter from start. Point is that alot of interessted players look for alternatives and as i heared they find them. I dont say to have these terms forever btw-

In the End players want alot then the day is long and we have to accept your decisions.

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10 часов назад, Wildina сказал:

yeah I'm just relaying the message that they are now turned off by your server and will not transfer over as they originally intended. too many people have too much to lose since they think you might close any day and you are removing the chars they feel are safer on a more popular server. 

We do not plan to close, but rather develop the project.
Now we are busy preparing advertising, we will launch it when the new team is approved and trained to cope with the problems of new players and timely answer questions from players

 

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